Welcome to our Help page. On this page you will be able to find the most common questions people have about our service, also called FAQ (Frequently Asked Questions), along with the appropriate answers.

If you have any further question, do not hesitate to get in touch with us. It will also help us to fill this page with more questions and answers so that using safelinking gets eased as much as possible.

What is really all about? is a free online service that helps you protect your links from inconvenient people or automated robots (crawlers) with security such as a CAPTCHA or a password.

In fact, we will convert your links to direct links that will act as auto-forwarders to your original links. In addition, we optionally provide you with the ability to limit access to those direct links with a CAPTCHA or a password. This protection will appear on a protected page.

How can I use service?

The easiest and most common way to generate protected links through our service is to go to our main page, input your links in the textarea (box) and press the "Generate protected links" button. This will generate a results page where several outputs will be listed, such as generated protected link, direct links or remove link.

You can also use our service through our public API; for more information please have a look at our API documentation.

But that's not all! You can also generate links through our tools. You may have a look at our Tools page to learn what they are. Finally you will also be able to use our service on third party sites that have integrated with their sites.

What is the difference between a direct and a protected link?

Depending on your need, you might find convenient to share whether direct or protected links.

A direct link is a simple forwarder to the original link you have inputted (using a HTTP redirection). Those direct links do not have any protection system, hence the direct adjective. They are fully compatible with any download managers. In fact, a direct link will only prevent your original URL from being crawled within a content.

However, some automated robots as well as any Internet user is able to browse a direct link and access the original URL. To that extent, you might find adequate to share a protected link.

A protected link will point to a security page where a CAPTCHA or a password form will get displayed and required to be completed in order to access direct link(s) listing. With a protected link, you can prevent automated robots, random Internet users, or both, from accessing the direct links, and thus your original ones.

What is a remove link?

A remove link is generated for any protected link and will basically remove from database all data related to that entry when browsed/executed.

CAUTION Link removal cannot be reverted. This is a permanent action.

What is the link status?

The link status of each protected link is the availability statement of the links it includes. It uses our Link Check API and is regularly renewed.

The API checks for protocol errors such as timeout, HTTP/FTP errors such as 404 or 421 and link availability for most important filehost services using their dedicated API. A complete list of supported filehost services is available at our Online Link Checker page.

Here is the list of different possible link statuses along with their description:

Online (direct links are available and checked)
Unknown link (direct links are available but cannot be checked)
Not yet checked (direct links status is not yet checked)
Offline (direct links are unavailable)
Broken (only partial direct links are available)

What are the available CAPTCHA technologies? allows you to use different CAPTCHA technologies in order to protect your links from being crawled. Here is the complete list of the CAPTCHA scripts we use, along with their author's site.

Basic PHP Captcha
Ajax Fancy Captcha
Simple Captcha
Dotty Captcha
Cool Captcha
Standard Captcha
Cats Captcha

What are the mirror links for?

The mirror links will automatically replace the original links when these go offline according to our Link Checker API. If you have submitted two or more mirrors, the second mirror will take place of the first one when the later goes offline, and so on. If you have submitted two or more links as inputted links, mirror links will replace them line by line. It means that if the 3rd direct link within a protected set goes offline, the 3rd link within the (next) mirror set will replace it.

What are the download containers? optionally allows you to generate download containers for the links you submit. A download container is a file that can be used with its dedicated software and includes the links you submit. They offer a software-based protection, much more secure than any web-based one. The technologies we support are Rapidshare Download File (RSDF), Cryptload Container File (CCF), jDownloader Container File (DLC) and Click'N'Load 2 Container (CNL2).

What are the benefits of registering an account?

A personal account will allow you to manage the safelinks you create on our service. You will be able to edit, duplicate or remove them. You will also be able to monitor their reliability or availability and be informed whether they become unreachable. You may also be able to save your preferred options in database instead of by cookie, and benefit from extra features such as notes and the support center.

How can I register an account?

This is really simple. All you need to do is simply to click on the 'Register' link at the top-right of the screen. You will be prompted by a small dialog asking you for a username and an e-mail address. From there, a password will be sent to your e-mail address and you will be able to get started.

How can I retrieve my lost password or username?

This is also quite simple. Just click on the 'Login' link at the top-right of the screen. You will be prompted by a small dialog with a login form. Below this form you should see links to retrieve your password or username. All you need to do then is to fill the forms that appear after you have clicked, and check your e-mail inbox.

What are the elements on UCP's dashboard?

The user control panel's dashboard is composed of several blocks, or widgets. There is a 'Quick Links' block where you can quickly manage your links and add new ones based on your saved configuration. There is also a small block that will list your notes and tickets. And below that, you can find our latest updates (Twitter's feed) as well as some statistics about your links: the share of filehosts who bring dead links, the ratio of alive/dead links, and follow-up graphs on your links generation, page views and amount of visits (clicks).

What do the statistics represent?

The section entitled 'Statistics' in your user control panel (UCP) enables you to review some graphics and data about the links you have generated. It will list your links and show the number of views and accesses. The 'Filehost Usage' will display the share of links from different filehosts that you have protected with Safelinking. The 'Filehosts Dead' will show you which filehosts are bringing downtimes to your links. The 'Captcha on/off' block will show you how much you use CAPTCHAs for protecting your links, same goes for the 'Password usage' and ' Container usage' block. The 'Captcha type usage' will show the various CAPTCHA technologies you've used for protecting links. The 'links alive/dead' will reveal the ratio of dead links you have compared to the alive ones. The 'links taken down due to dmca report' will show the share of links that have been reported for intellectual property rights violation. Then you have three graphs showing your links generation performance by day, week and month. Finally, the rest of the graphs will mostly show you some 'web analytics' data, in other words, data regarding the visitors who go to your safelinks i.e. browsers, countries, views, clicks, and so on. 

What are the notifications?

Notifications are small messages sent by our robot to let you know about your account's activity on Safelinking. From this section you will be able to set whether you would like to receive alerts when you visit Safelinking. You will also be able to set the notifications methods: receiving an e-mail, having a wall notification on Facebook or a direct message on Twitter. Finally, you will be able to set which notifications you want and how regularly you should receive them. The robot can send you reports when your links become dead or removed due to an intellectual property violation, it may also send your general statistics reports. These notifications can be sent hourly, daily, weekly or monthly.

How do the notes work?

Notes are relatively basic and their objective is to help you remember things around the safelinks you generate. A note is composed of a title, of a content (the 'Note') and of associated links (generated from Safelinking). It is usually helpful when you have protected couple of links pointing to some articles but you would like to remember the name and author of those articles. You can generate as many notes as you want. There is also a search engine available for locating specific notes handily.

What is a profile?

A profile is simply a public page (by default disabled) that will show your e-mail, your real-name, your website and eventually an avatar. These settings are available in the 'General settings' section in your user control panel (UCP). It is useful if you want to refer and have pointbacks to your website when you use Safelinking in relation to a site operation.

How can I save my advanced options?

In your user control panel (UCP) you will find a section entitled 'Default options' where you can set your default advanced options for generating a link with Safelinking. You will also be able to set 'canned' description, provider name and URL. That way, when you return to main safelinking page in order to generate fresh links, you will be able to select in a dropdown descriptions, provider names or URLs. Please note also that when you generate a safelink while being logged into your account, all the descriptions, names and URLs you input will be automatically saved. You can also specify your default one, that will be used when you don't specify anything, use the API or quick links input from the dashboard.

How can I report improper links?

If you are holder of an intellectual property right or you are an agent of such, and you feel that a violates this right, you may send us a DMCA-like report by using the form available at - we make sure to handle these reports the quickest possible. For other matters, links pointing to dangerous materials (virus) or illegal pornography, you may use the contact form available on the Info page.

How can I help translate Safelinking?

We would be delighted. If you want to help us have Safelinking translated in as many languages as possible, then all you have to do is simply click on the current language name at the top-right of the screen. You will be prompted by a dialog listing the current available languages. Below that, you can find a link that points to - from there, you can start setting the language in which you would like to translate Safelinking in and rewrite step by step all the language strings.  Everything is automated and you can see in real time your translation by browsing Safelinking with the language that will appear as 'Custom'. On our side, we'll be able to detect your translation and make it available officially if that is good enough. Of course, we will be crediting you on our Info page.

How can I get more help about Safelinking?

Simply go to the Info page at and then click on 'Contact the team' button. You should be able to send us a support ticket from there and we will try our best to give you a return as soon as possible. Please note that if you possess a Safelinking account you may also send us tickets through the 'Support' section in your user control panel (UCP).